Customer Service Senior Admin

Our client seeks a Customer Experience Senior Admin to join their team and process customer requests accurately and in a timely manner, ensuring excellent customer outcomes. The successful candidate will manage challenging or emotional conversations calmly and professionally, resolve complaints and complex queries, and provide process and product expertise to colleagues and stakeholders.

In addition, you will support team leadership, training, and continuous improvement activities to help to deliver a consistently high standard of service. Key Skills and Experience:

A minimum of 5 A*-C GCSEs (including English and Maths). Attained an Award in financial Administration or keen to work towards a qualification. Excellent Customer Service experience. Excellent written and verbal communication skills. Ability to operate in a fast paced, dynamic environment and able to work under pressure.

Good knowledge and experience of MS Office. If you have the required skills please apply online at searchandselect.com quoting reference number: 16760