Customer Services & Planning Committee Coordinator

About the role

Are you ready for a varied role where you can bring people, information and processes together to keep things moving?

Join the Customer and Technical Services Support Team within the Planning & Building Control Directorate and play an active part in delivering an organised and responsive service. You will coordinate Planning Committee meetings from start to finish, producing agendas and supporting documents, liaising with stakeholders, taking accurate minutes and seeing the associated processes through to completion. You will also issue Planning Decision Notices following senior officer sign-off and coordinate Appeal Decision Notices and the administration of the appeals process.

Working directly with Planning customers and stakeholders, you will respond to enquiries, support occasional external engagement events and help the team balance priorities, resources and operational constraints. Alongside the Head of Customer & Technical Services, you will identify opportunities to improve services, map business processes and promote clear, timely and consistent customer service across the Directorate. You will join a small, supportive team that shares ideas and knowledge, while contributing to Planning’s work to support sustainable economic growth, respond to changing population pressures and keep the Island a special place to live and work.

Ready to bring your ideas, energy and organisational skills to this exciting role? Apply now to become part of our supportive team!

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.

• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.

• Enjoy occasional remote working opportunities, with prior agreement from your manager.

• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.

• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.

• Ability to apply for an unpaid career break after 3 years’ service.

• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

Please note a relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [email protected].