Welcomes hotel guests, manages check-ins, reservations and enquiries, processes payments, and maintains guest accounts.
We are looking for a friendly, professional and customer-focused Receptionist to join our team at The Empress Hotel.
Duties include:
- Welcoming guests and managing check-ins/check-outs
- Handling reservations and guest enquiries
- Operating the hotel phones and responding to emails
- Processing payments and maintaining guest accounts
- Promoting hotel facilities and services
- Providing exceptional customer service at all times
The ideal candidate will have excellent communication skills, a positive attitude, strong attention to detail, and the ability to work flexibly, including evenings and weekends. Previous hospitality or customer service experience is preferred but not essential.
For more details and to apply contact [email protected] or 01624661155.