Leads customer service operations across the Channel Islands and Isle of Man, overseeing team leaders, service levels, quality, complaints and continuous improvement.
An exciting opportunity for a Senior Customer Services Manager to lead customer service operations across the Channel Islands and Isle of Man. You will oversee team leaders, drive service levels and productivity, manage quality and complaints, and identify opportunities for continuous improvement. The ideal candidate will have strong leadership experience within a customer service, contact-centre or customer operations environment, with a focus on developing teams, improving operational efficiency and delivering excellent customer experiences.
For more details and to apply contact [email protected] or 01624 629676
