Carries out vehicle servicing and repairs, completes workshop documentation, and uses manufacturer tools and diagnostic equipment.
- Carry out all service and repair work competently and within the times set by the Flat Rate Manual or as agreed by the Aftersales Manager.
- Complete all repair orders, including clocking, write-ups, service sheets and battery test sheets, clearly and accurately to manufacturer standards.
- Ensure all labour is recorded using the time clock as required by management.
- Maintain a clean, tidy and safe work environment at all times.
- Follow all workshop processes, procedures and systems consistently.
- Advise the Aftersales Manager or Service Advisor of any additional work needed during servicing, using the required documentation.
- Retain and prepare parts required for warranty or surcharge claims, ensuring they are cleaned, drained and returned to the Parts Department when necessary.
- Handle all customer vehicles with care, using clean service kits and ensuring vehicles are protected throughout the process.
- Attend internal and external training courses as directed to maintain and develop technical skills.
- Make full use of manufacturer special tools, diagnostic equipment and technical resources to improve workshop efficiency and customer satisfaction.
- Maintain up-to-date product knowledge by reading service information, technical bulletins and updates provided by the Service Management team.
- Be prepared to work overtime where required, with reasonable notice.
- Maintain high levels of first-time fix performance, demonstrating attention to detail and a focus on delivering the best possible customer experience.
For more details and to apply contact [email protected]