Visitor Operations Manager

About the role

Manx National Heritage (MNH) exists to protect, conserve, make accessible and celebrate the Isle of Man’s natural and cultural heritage for all to enjoy, learn from and be inspired by. As Visitor Operations Manager, you are responsible for making sure that every single visitor to all of MNH’s sites has an exceptional experience, every time.

As a registered charity, MNH relies on generating income to continue preserving and sharing the Island’s rich heritage. You will play a key role in exploring every opportunity to maximise income streams across all our sites, working towards ambitious targets for admissions, events and sales. New ideas and creative thinking are always welcome and are vital to developing our services.

All our sites, from The Great Laxey Wheel to Cregneash Village, are run by dedicated teams who will fall under your leadership. It’s key that you ensure all the teams are equipped with the knowledge, tools and motivation to deliver unforgettable experiences for our visitors, so much so that people can’t help but tell others about their time with us.

This role is an ideal next step for someone with experience in visitor or customer experience management and who has a keen eye for analysing business performance and maximising income generation.

A workplace that invests in you

Working for Manx National Heritage, you can enjoy:

• A competitive salary that increases each 12 months until you reach the salary maximum.
• Generous annual leave, 10 Bank Holidays and a set extra day off between Christmas/New Year.
• A relocation package if you are relocating to the island to join us, the package will cover removal expenses up to a set amount.
• Subject to meeting eligibility criteria, the Manx National Heritage offers two exclusive pension arrangements with the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Manx National Heritage employees, to keep on top of your continuous professional development.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to a Cycle to Work scheme after your first year of employment.

Working for Manx National Heritage

We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

Manx National Heritage is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

Things to note

A cover letter is not required when applying for this role, instead you will be required to complete a set of additional questions as part of your application form.

A basic police check is required for this post, the cost of which will be covered by the Isle of Man Government.

A provisional interview date has been scheduled for 11 December 2026.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact us on 01624 685000 or by email at [email protected].