Customer Service Advisor

Customer Service Advisor

Customer Experience

Isle of Man & Guernsey

37 hours per week

Closing date: 25.11.2026

We're looking for Customer Service Superheroes!

Feel Connected to the future at Sure by joining the Customer Experience team as a Customer Service Advisor in thethe Isle of Man working 37 hours per week.

Are you looking for a career where every day is different? Where you can use your excellent communication skills to solve mysteries, answer queries and put a smile on someone's face?

Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:

• A passion for putting the customer first and achieving customer focused outcomes whilst having high levels of empathy.
• Excellent communication skills, both verbal and written, with the ability to translate the complex into more easily understood terms.
• Well organised and methodical, driven to produce accurate and quality work.
• Self-motivated and driven to take responsibility for customer issues, seeing them through to completion.

To drive the role forward, the individual will provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service. You will strive for customer excellence and ensure all customers are dealt with efficiently and in a welcoming and friendly way.

Applicants should note that the role will include working evening, weekends, and bank holidays on a rota basis. The Customer contact centre operates from 8 a.m. to 8 p.m. Monday to Friday and 9 a.m. to 6 p.m. on Saturdays also some public holiday cover will be required. Therefore, applicants should note that they will be required to work shifts within these times, and that these times will be subject to change.

We are proud of the “way we do things” at Sure; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, and individuals applyingwill “feel connected” to our Company values.

You will be joining a Company that is committed to developing highly engaged professional employees, offering a competitive remuneration package with total earnings from £27,000 - higher depending on skills and experience, as well as great staff benefits:

• Free Ultrafast Broadband,
• Free Unlimited Max mobile contract,
• Generous bonus scheme,
• Healthcare
• Company pension
• Parking/Bicycle facilities

To apply, please send CVs to [email protected] or visit careers.sure.com for further information.