Provides resolutions for customer queries and issues across multiple communication channels, and supports colleagues with complex issues and escalations.
Join us as Senior Customer Service Advisor at Barclays, to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
To be successful as a Senior Customer Service Advisor, you should have:
- Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise.
- Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations.
- Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement.
Some other highly valued skills may include:
- Experience leading or holding a senior role within a service centre environment.
- Experience in wealth management/private banking sector dealing with high-net-worth clients.
- Awareness of Consumer Duty framework including identification and management of vulnerable clients.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.