Senior Customer Services Manager

Feel Connected to the future at Sure by joining the Customer Operations team as a Senior Customer Services Manager working 37.5 hours per week. To drive the role forward, the individual will lead operational customer performance across Sure's Consumer operations in Guernsey, Jersey and Isle of Man. The role leads the Customer Service Centre through three Customer Service Team Leaders and is accountable for service levels, workforce and productivity, quality, complaints and continuous improvement. Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team.

Passionate about their people and communities, the ideal individual would hold the following skills:

• Strong leadership in customer service, contact centre or customer operations environments.
• Demonstrable experience leading through Team Leaders or managers, with effective delegation and clear accountability.
• Strong continuous improvement capability, with experience translating operational insight into process, workflow or technology-enabled improvements.
• Demonstrable experience managing service levels, workforce, productivity, quality, complaints and frontline performance in a busy customer-operations environment.

We are proud of the “way we do things” at Sure; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, and individuals applying will “feel connected” to our Company values.

You will be joining a Company that is committed to developing highly engaged professional employees, offering a competitive remuneration package, as well as great staff benefits:

• Free Ultrafast Broadband
• Free Unlimited Max mobile contract
• Generous bonus scheme
• Healthcare
• Company pension
• Parking/Bicycle facilities

To apply, please send CVs to [email protected].