Supports a bank's fulfilment and processing activities, providing service to clients while maintaining regulatory obligations.
Our client seeks a Client Support Officer to join their team.
Role Profile
The client support team are responsible for the bank's key fulfilment and processing activities. The team will deliver a peer-leading level of quality service to prospective, new and existing clients and other internal/external stakeholders. The team maintain high quality, flexible and accurate service to customers, both internal and external, whilst ensuring that the company continues to meet its regulatory obligations and that the businesses corporate reputation is maintained.
Embracing new technology and ideas, an efficient and accurate approach to required duties is expected. You will be responsible for a variety of tasks, which may be performed on a rotational basis to ensure robust operational service coverage is maintained for the bank's customers and to create a centre of excellence. Appropriate training/self-development, 121 coaching and performance management will be in place to ensure you become fully competent in all tasks within the team where/when required.
Key Skills and Experience
- Minimum GCSE or equivalent standard with passes in Mathematics and English Language preferred.
- A working knowledge of banking systems and procedures.
- A practical understanding of AML/CFT procedures.
- Strong communication skills and customer service ethos.
- At least 2 years banking/financial services experience is preferred.
- Team player with the ability to work closely with others to meet shared deadlines and objectives.
- Able to work to deadlines and prioritise work, escalating when required.
- Accuracy and numerate.
- Attention to detail.
- Good verbal and written skills.
- Enthusiastic, hardworking, flexible and open to change.
If you have the required skills please apply online at searchandselect.com quoting reference number: 16889
