Member Support Adviser

Annexio (LottoGo) are a successful eGaming company with exciting growth plans for 2026. Providing an excellent customer support experience to our members is of great importance to us, therefore we are seeking a Member Support Adviser to join our fun team. The successful candidate will work alongside other team members responding to customers queries, enquiries and complaints via telephone, email and livechat.

The successful candidate must have relevant experience gained from a customer service type role, to ensure they have the ability to maintain our high customer service standards, along with adhering to internal procedures at all times. Candidates must have excellent interpersonal skills with the ability to manage a range of customers in a professional and respectful manner.

Candidates must be prepared to work flexible hours, including evenings, weekends, and bank holidays on a rota basis with other members of the team, this is an essential requirement of the role, shifts range from 08.00am to 23.00pm on a 7 hours per day basis. The full job description which provides further information on essential skills, attributes, and details on how to apply can be found by visiting our careers page at: annexio.com/current-opportunities