Leads consumer commercial planning, forecasting and performance across mobile, home, devices and customer value management.
Our client seeks a Senior Commercial Manager to join their team.
Key Responsibilities
- Lead the consumer commercial trading rhythm across mobile, home, devices and customer value management, maintaining a clear view of revenue, margin, customer and portfolio performance against targets.
- Identify material performance variances, underlying drivers, risks and opportunities ensuring corrective actions are agreed, assigned and followed through.
- Own the consumer commercial forecast and outlook, working with Finance to translate commercial assumptions into robust revenue and margin forecasts.
- Lead the commercial input to the Annual Operating Plan, longer-range plans and in-year reforecasts.
- Develop and maintain transparent commercial assumptions covering customer volumes, ARPU, pricing, product mix, acquisition, churn, cross-sell and other value drivers.
- Lead prioritisation across mobile, home, devices and CVM, ensuring resource is focused on the highest-value commercial opportunities.
- Ensure pricing, proposition and lifecycle decisions are made with a clear understanding of customer impact, revenue, margin and market position.
- Identify and champion cross-product opportunities including household value, bundling and multi-product growth.
- Maintain an informed view of competitor activity, market trends and changing commercial conditions.
- Lead and develop a team of commercial professionals, setting clear objectives and building an evidence-led, action-oriented culture.
- Work cross-functionally with Marketing, Sales, Customer Operations, BI & Data, Finance and Technology to deliver integrated commercial outcomes.
- Escalate material commercial risks and opportunities to the CCO with clear, well-reasoned recommendations.
- Ensure all commercial decisions incorporate legal, regulatory, data protection and customer fairness requirements.
Key Skills and Experience
Essential:
- Strong commercial management experience in a consumer, telecoms, subscription or similarly competitive environment.
- Demonstrable experience managing revenue, margin, customer and portfolio performance against targets.
- Strong understanding of commercial planning, forecasting and performance management frameworks.
- Ability to interpret complex commercial and financial information and translate it into clear, decisive action.
- Strong commercial judgement and the ability to balance revenue, margin, customer and operational considerations.
- Experience developing propositions, pricing strategies or portfolio roadmaps.
- Strong leadership and people-management capability with a track record of...
For a full list of responsibilities and requirements or to apply for this great role, please visit the website at searchandselect.com, quoting the reference number: 16957
