Leads sales performance across Retail and Telesales, managing sales teams and driving acquisition, revenue, conversion, cross-sell and upsell results.
Our client seeks a Senior Sales Manager to join their team.
Role: Reporting directly to the Chief Commercial Officer, the Senior Sales Manager holds full accountability for sales performance across both Retail and Telesales channels. This is a pivotal leadership role that unifies channel management under one sales model, with direct responsibility for a team of island-based Retail Sales Managers and a Telesales Team Leader. The Senior Sales Manager drives acquisition, revenue, conversion, cross-sell and upsell performance - ensuring the right activity is deployed through the right channel at the right time - while building frontline capability, designing smarter workflows and feeding commercial insight into the wider business.
Key Responsibilities
- Own Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell and other sales KPIs across all channels and markets
- Maintain a clear daily, weekly and monthly view of channel performance by team, island and priority product - identifying underperformance quickly and driving corrective action
- Lead island-based Retail Sales Managers and the Telesales Team Leader as one unified sales organisation, maintaining clear accountability while enabling flexible deployment of activity
- Develop Telesales as a responsive conversion channel, including web-order follow-up, lead management and lower-complexity sales work
- Translate commercial targets into clear, motivating channel and team objectives, working with Finance and senior commercial stakeholders on target-setting
- Review incentive and commission scheme effectiveness and recommend changes that drive the right behaviours and customer outcomes
- Build manager capability through consistent coaching, one-to-ones, performance management and development planning
- Ensure sales teams are ready to execute new propositions, pricing, campaigns and customer treatments in partnership with Commercial and Marketing
- Work with CVM to operationalise retention, renewal, cross-sell and upsell treatments through assisted channels
- Drive simpler, more consistent workflows across Retail and Telesales, reducing administration and freeing frontline time for customers and conversion
- Ensure sales operations comply with all regulatory, data-protection, KYC, customer-verification and internal policy requirements
- Monitor customer feedback, complaints, returns and quality signals alongside sales performance, escalating material risks promptly
Skills & Experience Required
Essential: Strong sales leadership experience in...
For a full list of responsibilities and requirements or to apply for this great role, please visit the website at searchandselect.com, quoting the reference number: 16959
