Cards Administrator

Cards Administrator

We have an opportunity for a Cards Administrator to join our Cash Operations Team on a permanent basis.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The role holder will form part of a dedicated team with responsibility for Transactional review, monitoring financial crime and other management information relating to client activity, including recent and historic transaction data, with a view to investigation and identification of behaviours and activity not in keeping with the known characteristics of those clients.

Responsibilities & Duties

• Ensure all card requests are actioned within agreed timescales and SLA's.
• Assess card account changes for existing clients.
• Provide excellent client service to internal clients by ensuring all work requests are executed efficiently, accurately and in a professional manner.
• Monitor fraud and chargeback notifications and act accordingly to assist prevention of fraudulent transactions.
• Use of 3rd party systems to service our Visa cards processes.
• Apply sound business judgments to identify and escalate any unusual or suspicious activities to senior management or MLRO.
• Interact with internal stakeholders to ensure the correct information and documentation is provided in order to execute client instructions.
• Contribute a high quality of service to clients. Dedicated to meeting (or exceeding) the expectations of internal and external clients.
• Communicate and take ownership to expedite solutions quickly and effectively.
• Make capable and effective decisions and escalate problems within agreed timescales.
• Undertake a range of administrative tasks needed in a back office team.
• Take responsibility for own continuous personal development, in line with agreed annual performance and objectives.

Skills and Experience

• A good attention to detail when completing data tasks.
• The provision of a quality service to internal and external clients.
• Effective time management skills, capable of meeting challenging deadlines, striving to improve turnaround times.
• Ability to provide excellent client service to internal and external clients, executing all requests efficiently, accurately and in a professional manner to enhance client experience.
• Excellent interpersonal, organisation and communication skills used to build strong team values and high moral.
• Ability to deal with all administrative duties within agreed timescales, paying particular attention to fine detail and identifying efficiency gains to improve service standards.
• Proactively cross skill to ensure support and commitment is given to the wider teams to meet and exceed client expectations.
• Ability to work under pressure and meet deadlines with a high degree of accuracy.
• Strong communication skills (both written and oral) with all levels of staff.
• Confident decision maker.
• Ability to set and meet objectives.
• Proactive and able to use initiative.
• Strong analytical and problem-solving skills.
• Excellent organisational skills.
• A positive and flexible approach to work.
• The ability to multitask and prioritise your workload.
• Time management skills.
• The ability to demonstrate client focus as a priority.

To Apply

We encourage you to apply well in advance of the deadline and if you are successful, we will meet with you as soon as possible.

Our Commitment to Diversity

Nedbank Private Wealth is an inclusive employer where everyone can thrive. We are proud of the value we place on individuality, and we want you to bring your full self to work and maximise your potential. Please let us know if you require any adjustments to support you.

Privacy Notice

By applying for a role with Nedbank Private Wealth, you consent to us processing your personal information for recruitment and selection purposes. We will retain applicant data for up to 12 months following completion of the recruitment process to support future hiring opportunities, after which it will be securely deleted or anonymised. For questions about how we handle your information, please contact: [[email protected]](/cdn-cgi/l/email-protection)

Direct Applications Only

This vacancy has now been closed. Thank you for your interest.